I can't finish my letters by the mail date. What should I do?
On average, it takes about one hour to prepare 20 letters and less than 20 minutes to prepare five letters, so if possible, please set aside time to prepare the letters you committed to sending on the mail date. If there is a chance you will not make the mailing window, email our Helpdesk at help@votefwd.org to see if it is possible to mail late.
If you will not be able to prepare and send your letters at all and wish to have voters removed from your account, please follow the steps below before getting in touch with our Helpdesk.
Once voters are "adopted," they can only be removed manually by our Helpdesk team, and they need to be in the “Unprepared” column of your dashboard. If they are marked “prepared” or “sent,” our system won't allow them to be released. To request removal:
- Log in to your account, and go to your dashboard to confirm that the voters you want removed are in your “Unprepared” column.
- Email the Helpdesk at help@votefwd.org with the details about the bundles you'd like removed.