I can't finish my letters by the mail date. What should I do?
On average, it takes about one hour to prepare 20 letters and less than 20 minutes to prepare five letters, so if possible, please set aside time to prepare the letters you committed to sending on the mail date. If there is a chance you will not make the mail date, email our Helpdesk at email@example.com to see if it is possible to mail late.
If you will not be able to prepare and send your letters at all and wish to have voters removed from your account, please follow the steps below before getting in touch with our Helpdesk.
Once voters are "adopted," they can only be removed manually by our Helpdesk team, and they need to be in the “Letters to Print and Prepare” column of your dashboard. If they are marked “prepared” or “sent,” our system won't allow them to be released. To request removal:
- Log in to your account, and go to your dashboard to confirm that the voters you want removed are in your “Letters to Print and Prepare” column.
- Mark only the voters whose letters you have completed or plan to complete as “prepared.” They will move to the “Letters You’ve Prepared” column. If you accidentally move a letter you do not plan to prepare to your “Letters You’ve Prepared” column, you can use the left-facing arrow button beside the voter's name to move it back. Here's a quick screen-grab that shows how those buttons work.
- Email the Helpdesk to let us know that the voters to remove are in your “Letters to Print and Prepare” column, and that you’ve marked the voters you want to keep “prepared.” In your email, please include the total number of voters to remove and the name of the campaign. We’ll manually remove these voters from your account.