I'm having trouble logging in. What can I do?

Here are a few of the issues that you may be experiencing:

• Haven’t signed up yet? Sign up for an account first. We’ll ask for your name, email address, and zip code, and the approval process takes about 24 hours. Once you receive your welcome email, you’ll be able to "adopt" voters and print letter templates.
• Just signed up? The approval process takes 12-36 hours, and you’ll get an email when your account is approved. (Check your spam folder if it’s been longer, or just try logging in anyway.)
• My password doesn’t work! This might happen if you signed up using your Facebook or Google account; if you did, you’ll need to use the same method to log back in. Try logging back in, but using your Facebook or Google account instead, if that’s what you used to sign up.
• I can’t reset my password! If you signed up using a Facebook or Google account, there’s no password to reset. Try logging back in using your Facebook or Google account, whichever one you signed up with.
• Steps to reset your password! If you created your Vote Forward account with an email and password follow the steps below to reset your password.
  1. To reset your password, please visit https://votefwd.org, and click the white "Log in” button in the top right corner.
  2. On the login screen, please click the "Don't remember your password?" link (below).
  3. And then on the next screen, enter your email address and click the "Send link to email" button (below).
  4. After you do that, please check your email right away, open the Password Reset Request email from Vote Forward, and click the "Reset password" link.
  5. On the next screen (below), please enter your new password once, and then again to confirm. Passwords must be at least 8 characters in length, include upper and lowercase letters, and numbers or special characters (!@#$%, etc.). After you type your new password twice, click the orange arrow button to submit the change.
  6. Next, you'll briefly see a green check mark indicating that the change was made before landing on the Password Updated page (below).
  7. From there, please click the "Login" button to sign in using your email address and your new password.
• It just won’t work! Try to log in using a a different browser, particularly if you’re currently using Microsoft Edge, with which some volunteers have reported problems. The site has been tested most thoroughly in Google Chrome, so please give that a try if you’re not already using it. You may want to try a private or incognito window. 

If you're having no luck, or aren't sure about the method you used to create your account, you can ask our Helpdesk team to look up your account. Please send an email to help@votefwd.org.